Voice Support

There are many things you can do to check your own telephone to save yourself time and money before calling us.

No Dial Tone

  • Check to see if your telephone cord is plugged in to the phone and the wall jack.
  • If you are using a cordless phone, check the batteries.
  • Is a telephone off the hook?
  • Unplug all telephones in the house and test each phone separately.
  • Do your neighbors have a dial tone?
  • Test your inside and outside wiring

Static Noise

  • Unplug all telephones and test each phone separately.
  • If you are using a cordless phone, replace and/or recharge the batteries
  • Check your telephone cord for damage. A damaged cord can cause noise.
  • Borrow a telephone and plug it in at your location to make sure your equipment isn’t causing the problem.
  • Test your inside and outside wiring

Hearing other conversations while you’re on the phone

  • If you’re using a cordless phone, switch to a standard phone to see if you still hear the crosstalk.
  • If you hear crosstalk on a standard phone, call Customer Service for assistance.

Can't Receive Calls

  • Unplug all phones and test each phone separately. Sometimes one bad phone can cause the others to malfunction.
  • Check to see that your telephone cord is plugged into the telephone and wall jack.
  • Inspect the phone for damage.
  • Take your phone to a neighbor’s house and call there to test the telephone’s ringer.
  • Is Call Forwarding activated?

Problems with an optional calling feature

  • Are you sure you have subscribed to the feature?
  • Click here to check the instructions for the calling feature(s) or refer to the instructions listed in your telephone directory.

If none of these tips help, please call our Support Service at 1811 or 888.404.4940