Calling Features

Includes the Following Features:

  • Call Forward Busy
  • Call Forward No Answer
  • Caller ID w Name & Number
  • Call Waiting/ Call Waiting ID
  • Call Forwarding
  • 3 way Calling
  • Speed Calling 30
  • Selective Call Acceptance
  • Selective Call Forwarding
  • Selective Call Rejection
  • Last Call Return
  • Priority Call
  • Repeat Dial
  • Voicemail

Price $8.95

AcenTek800-Now your own 800 number is affordable. It’s a great way for family, friends and customers to call you!

Minutes rate per minute

  • 0-400 12 cents
  • 401-800 10 cents
  • 801-2000 9 cents
  • 2001-5000 7 cents
  • 5001+ 6.5 cents

When you are already on the phone, Call Waiting alerts you that another call is coming in. You will hear a “beep,” but the calling party will hear normal ringing.

  1. Put the existing call on hold by depressing the switchhook** for a half second, or hang up to end first call.
  2. Answer the second call when your phone rings.

Monthly Charge .....$1.00

When you have a call you don’t want interrupted, you can Cancel Call Waiting before you place your call.

  1. Listen for dial tone, then dial *70. After a short pause, you’ll hear a confirmation tone followed by dial tone.
  2. Then dial the number you wish to call.

To activate Cancel Call Waiting during a call, you must have Three-Way Calling on your line.

  1. Depress the switchhook** to place your call on “hold.”
  2. Wait for the dial tone, then dial *70. Your first call will be re-established.

Cancel Call Waiting is free with Call Waiting

Call Forwarding transfers (forwards) your incoming calls to another telephone number of your choice.

  1. Listen for dial tone, then dial *72. You will hear three beeps followed by dial tone.
  2. Dial the telephone number where you want calls to go. You’ll hear a regular ring. When someone answers, the call forwarding is in effect.

If the line is busy or nobody answers, hang up and immediately repeat steps 1 & 2. When you hear two beeps, the service is in effect. Your telephone can still be used to place outgoing calls. Call forwarding remains in effect until cancelled from your phone.

To deactivate Call Forward:

  1. Listen for dial tone, then dial *73.
  2. Listen for two beeps, then hang up.

Monthly Charge.....$1.00

With this service, your incoming calls can be forwarded to a number of your choice if you are on the phone. (If forwarded to a long distance number, long distance charges will apply.)

  1. Listen for dial tone, then dial *90.
  2. Listen for the special dial tone, then dial the telephone number where you want calls to be forwarded. When someone answers, the call forwarding is in effect.

If the line is busy or nobody answers, hang up and immediately repeat steps 1 & 2. When you hear two beeps, the service is in effect. You can still place and receive calls. With Call Forward Busy in effect, all calls are forwarded if someone is talking on your phone.

To deactivate Call Forward Busy:

  1. Listen for dial tone, then dial *91.
  2. Listen for two beeps, then hang up.

Monthly Charge......$1.00


Activate Call Forward:

  1. Dial NXX-9060 and wait for a stutter dial tone (NXX is the customer’s exchange).
  2. Dial the number to forward from (the customer’s phone number), followed by PIN number (default is the last 4 digits of phone number) and wait for a stutter dial tone.
  3. Dial *72 and wait for a stutter dial tone.
  4. Dial the number to forward to.
  5. Wait for the confirmation tone (2 tones) and hang up.

Deactivate Call Forward:

  1. Dial NXX-9060 and wait for a stutter dial tone.
  2. Dial the number to forward from (the customer’s phone number), followed by PIN number (default is the last 4 digits of phone number) and wait for a stutter dial tone.
  3. Dial *73.
  4. Wait for the confirmation tone (2 tones) and hang up.

$18 set up fee, monthly fee based on your exchange rate.

Three-way calling allows you to add a third person to your conversation—local or long distance.

  1. Place first call on hold by depressing the switchhook** for a second. Listen for three beeps and then dial tone.
  2. Dial the telephone number of the person you want to add to the conversation. You can talk privately before completing the three-way connection.
  3. Depress the switchhook** for a second to add the person you have on hold. Now you have a three-way call.
    To disconnect, the first person can simply hang up. When the added person hangs up, you must momentarily push the switchhook to break the connection. All three connections are disconnected when you hang up.

Monthly Charge.....$1.00

Speed Calling allows you to call frequently dialed numbers with the touch of a button. You can select a short list of eight telephone numbers or a long list of 30 telephone numbers. This is a fast way to call for help—just have 911 as one of your speed call selections!

To establish or change a speed code:

  1. Lift the handset and listen for dial tone.
  2. Dial the access code (74# for 8-number list, 75# for 30-number list).
  3. When you hear a second dial tone, dial the speed code you wish to assign (numbers 2 through 9 for an 8-number list or 20 through 49 for a 30-number list).
  4. Now dial the complete telephone number. Be sure to dial 1+ area code if the number is long distance. If successful, you will hear a confirmation tone.

To use speed calling, lift the receiver, listen for dial tone, and dial the speed code you have assigned to the number you wish to call.

Monthly Charge..........(8 number) $1.00 (30 number) $1.50

**Switchhook is button handset pushes down on your phone.NOTE: Caller ID, Blocking, Unblocking, and Call Trace may not work when calling from some pay phones, PBX, Key, Centrex systems, or when placing 800 number calls

With Caller ID, the name and number of the party calling you will be shown on your display telephone and on your TV if you subscribe to AcenTek Video service. (Some numbers will not be displayed if the calling party blocks their number or if their telephone company does not have the necessary equipment to handle Caller ID.)

With Call Waiting ID, you will see who is calling you when you are on the phone and hear the “beep-beep” to indicate a second call is waiting. To utilize Call Waiting ID, you need the Caller ID and Call Waiting features on your line, and a compatible display phone or add-on unit.

You can purchase display phones from AcenTek, which also keep a log of the name, number, date and time of your incoming calls.

Monthly Charge $4.50 for name and number $0.50 for Call Waiting ID

Prevents your telephone number from being displayed on called party’s Caller ID unit or telephone.

Line Blocking will prevent your number from being displayed on all calls made from your line except calls to toll-free numbers and 911. If you are calling someone who has Caller ID, the word “Private” or “Anonymous” will be displayed instead of your telephone number. This service is available to all residential customers and some businesses, such as law enforcement agencies.

To cancel the blocking on a per call basis:

  • Dial *82 before dialing an outgoing number. The line is immediately reblocked after your call.

Monthly Charge........$1.00
Installation Charge....no charge if added during first 90 days of service
Per Call Blocking will block your number for one call.
Dial *67 before you dial your outgoing phone number.
Monthly Charge........no charge/available to all customers

Call Trace allows you to activate an immediate trace of the last incoming call. This is useful after receiving a harassing or prank call if you wish to involve law enforcement.

To activate Call Trace:

  1. Hang up after a harassing call.
  2. Pick up the receiver and listen for dial tone.
  3. Press *57.
  4. Follow recorded message to activate trace.
  5. Listen for second message stating successful or unsuccessful trace.
  6. Notify law enforcement agency if you wish to take action. They will contact AcenTek.

You do not need to sign up for Call Trace—it is available on your line at all times.

Charge......no charge/available to all customers

Last Call Return gives you the telephone number of your last caller, the time and date of the call, and the option to recall that number.

To use Last Call Return:

  1. Listen for dial tone.
  2. Press *69.
  3. Dial 1 to activate Call Return.

If their line is busy, you may hang up and your phone will continue trying for up to 30 minutes. A special callback ring will alert you if the line becomes free.

To cancel: Press *89.

Monthly Charge $2.00

With Priority Call, you set up a list of telephone numbers that you would like to ring in a short-long-short ringing pattern. This lets you know that someone special is calling. If you have Call Waiting, you will have a distinctive Call Waiting tone also.

To set up a list:

  1. Press *61.
  2. Press #, dial the number, press #.

To access or turn off this service:

  1. Press *61. Message will say if your list is on or off.
  2. To turn your list on or off, dial 3.

Monthly Charge $2.00

Repeat Dial automatically redials the last busy number you called.
To use:

  1. After a busy signal, hang up. Then lift handset and listen for dial tone.
  2. Press *66.

This feature is active for 30 minutes. When the line is free, you will be alerted with a distinctive ring, and the call will automatically be made.

To cancel: Press *86.

Monthly Charge $2.00

When you have Caller ID, this service will route any incoming call that has its telephone number blocked to a recording that states you are not accepting blocked calls.
To use:

  1. Listen for dial tone. Press *77.
  2. Listen for confirmation message, hang up.

To cancel: Press *87 and listen for message.

Monthly Charge........no charge/available to all customers

With this service, you create a list of telephone numbers based on which calls you want. Callers not on the list will be routed to an announcement informing them their call is not being accepted at this time. Your selected calls will have a specialized ring.
To use:

  1. Press *64.
  2. Press #, dial the number, press #.

To access or turn off this service:

  1. Press *64. Message will say if your list is on or off.
  2. To turn your list on or off, dial 3.

Monthly Charge $2.00

This service allows you to create a list of telephone numbers, and program a forwarding number. When someone on your list calls you, their call will ring at a forwarded phone.

To enter the “Forward-To” number (first time):

  1. Listen for dial tone.
  2. Press *63.
  3. Press 3 and enter the “Forward-To” number.
  4. Press #, then 1 to confirm voice prompt.

To make your list (first time):

  1. Press #
  2. Enter telephone number
  3. press #

For changes to list:

  1. Press *63.
  2. Press #, then 1 to confirm voice prompt.

To access or turn off this service:

  1. Press *63, listen to message to tell if list is on or off.
  2. Dial 3 to turn list on or off.

Monthly Charge $2.00

This service allows you to block numbers. You can either block selected numbers ahead of time or block unwanted calls. In either case, the caller is rerouted to a recorded message and your phone does not ring.

To use:

  1. 1. Dial *60.
  2. 2. Follow voice instructions and press 3 to turn ON or OFF.

To add the number of the last call you received (even if you do not know the number):

  • Press # 01#.

To hear the numbers on your list:

  • Dial 1.

To add a number to your list:

  • Press # and follow instructions.

To remove a number from your list:

  • Press * and follow instructions.

To hear instructions again: Dial 0.

Monthly Charge $2.00