Basic Trouble Shooting

Here are some solutions you can try if you are having problems connecting (or staying connected) to the Internet: 

1. Start by making sure the modem is plugged in and turned on. The lights on the front of the modem
labeled POWER and DSL should be Green and SOLID.
a. Power cord should be securely plugged into the modem and a power strip.
b. Phone cable should be securely plugged in the DSL jack on the modem and a phone jack on
the wall.
c. Ethernet cables should be securely plugged into the back of the DSL modem.

2. Reboot your modem. This can fix Internet connection problems, improve slow connections and
resolve wireless issues.
a. Unplug the power cord from your modem.
b. Verify you have unplugged the correct cord by checking that all the lights on the modem
are OFF.
c. Wait 30 seconds  and plug the power cord back into the modem.
d. Wait for the DSL light to go SOLID.
e. Try connecting to the Internet.

3. Bypassing your own wireless router is a common step in troubleshooting Internet connection
a. Simply disconnect the Ethernet cable that runs from the AcenTek DSL Modem to the back of
your OWN Wireless router.
b. Plug that Ethernet cable directly into your Computer or Laptop. c. Power cycle the AcenTek DSL
Modem to make sure that it is able to recognize the computer that is attached to it. This will allow
you to determine if your OWN Wireless router is the ISSUE.

If you are having difficulties with your Internet access, please contact our Technical Support at 1811 or 1-888-404-4940 toll free. Our technicians are available 24 hours a day, 7 days a week.