AcenTek Cares

We love to interact in person with our customers, however, our lobby remains closed to the public. Luckily, you can still do everything you used to do in our lobby, right from the comfort of your home! Save yourself the trip in and simply give us a call to let us assist you.

Still Serving You

AcenTek continues to operate largely under normal procedures. Our team of technicians have been working diligently to make sure that our customers have been and will continue to be served. Our engineering and construction teams are also in the field, ensuring that our projects continue as planned. The only way to make sure that customers’ needs are addressed, and our fiber projects continue, is for these teams to be doing the work onsite.

The work that takes place in the lobby, however, is slightly different. This decision for the lobby to remain closed is partially based on the customer demand for services provided only by visiting our lobby. Since all of those services can be accomplished without the face-to-face encounter, the decision for now is to keep the lobby closed. This decision will be reviewed regularly, and updates will be posted on our social media pages (Facebook and Twitter), as well as on our website (click on the Covid-19 banner at the top of our homepage).

  • Want to make a payment? Use our drop box (located outside our office in Houston), pay by mail, by phone or make a payment online.

  • Need a new remote? Just let us know and we will get that sent right out.
  • Want to add an authorized user to your account? Give us a call and we will get you the form you need to make this happen.
  • Trouble with your services? We will make sure you are put directly in touch with our Support team. They are the experts at trouble shooting and they are anxious to resolve any issue you are having.

  • Question about capital credits? We are happy to help! Give us a call and our capital credits specialist will be happy to answer any questions you may have.

Other needs? We can help! Simply give us a call at 888.404.4940. We look forward to continuing to serve you.