Position Title:

IT Systems Administrator

Department:

Information Technology

Status:

Full-time/Exempt

Supervisor Title:

Information Technology Supervisor

Evaluators:

Information Technology Supervisor

Input:

IT/Network Manager

Direct Reports:

None

1. 25%

Operate and Maintain Datacenter Environment for the purpose of providing highly reliable private cloud for enterprise and Service Provider applications. Tasks may include the maintenance of and continued development of the virtualization environment; software backup solutions and infrastructure; monitor and respond accordingly to storage needs; maintain a diverse server environment including various versions of Windows Server and Linux Server distributions and stay current in trends of new technology available to enhance our virtualization environment. Monitored by the Information Technology Supervisor by regular meetings and assigned tasks and projects.

2. 20%

Maintain Corporate Network Infrastructure for the purpose of providing highly reliable connectivity of corporate resources to employees. Tasks may include router, switch, firewall, and wireless network configuration, maintenance, and documentation, across a multi-state enterprise network. Monitored by the Information Technology Supervisor via regular meetings and assigned tasks and projects.

3. 20%

Build, implement and maintain applications for the purpose of providing efficient tools and quality services to corporate users and customers. Tasks may include building, maintaining, and monitoring Service Provider applications such as customer email, DHCP, DNS, and Radius, among other public facing services; maintain and innovate existing corporate services such as network and infrastructure monitoring, communication systems, and enterprise information technology services. Monitored by the Information Technology Supervisor through regular meetings, assigned tasks, and projects.

4. 15%

Provide I.T. support and training for the purpose of timely and professional resolution of both internal and external customer troubles. Tasks may include responding to Service Provider and Enterprise trouble tickets and service orders; creating and maintaining documentation outlining troubleshooting steps and procedures; training employees in various I.T. technologies and procedures that adhere to our best practices. Monitored by the Information Technology Supervisor via regular meetings, assigned tasks, and projects.

5. 10%

Implement and maintain corporate security for the purpose of protecting enterprise resources and property and to protect integrity of employee user accounts. Tasks may include performing regular security and software updates on all systems; administration of remote access systems and firewalls; resolving issues uncovered after vulnerability scan has been performed by IT Security Personnel; maintain door access system and software. Monitored by the Information Technology Supervisor via regular meetings, assigned tasks, and projects.

6. 10%

Research and develop technologies for the purpose of creating an environment of continual improvement and innovation. Tasks may include monitoring industry trends for emerging technologies; research and lab new solutions including but not limited to virtualization, storage, security, and automation; Work in conjunction with other departments to deploy new applications that help them improve their processes. Monitored by the Information Technology Supervisor via regular meetings, assigned tasks, and projects.

RESPONSIBILITIES:

This position includes full responsibility and accountability to the Information Technology Supervisor to implement the company’s strategy for using/developing technology resources, ensuring technologies are used efficiently, profitably, and securely. Position is also responsible for clear communication within and across departments, problem solving within a team and independently, and utilizing negotiation, persuasion, and diplomacy internally and externally with vendors.

LATITUDE:

Most duties are assigned then performer plans and arranges tasks in order to complete duties. Problem solving requires extensive knowledge (industry or technical). Some decisions not effecting other departments can be made independently. All purchase requests are referred to supervisor.

IMPACT OF POSITION:

Successful completion of essential job tasks protects the company’s technological resources, issues and changes, improves cost effectiveness, and ensures quality products, services, and customer satisfaction. Errors are easily detected and typically are in the next phase of operations. Errors may have a significant adverse effect on external relationships and result in a loss of customers. Errors may result in moderate monetary effect, could result in liability, and affect operating costs. Duties involve the preparation of data on which management bases important decisions. Errors could cause improper utilization of labor, material, or equipment.

CUSTOMER SERVICE/INTERACTION:

Daily phone, personal, and written contact with employees within the company to complete work tasks, scheduling, delegating and prioritizing work schedules, checking status/progress, and obtaining or sharing information. Daily personal and written contact with all departments to ensure work is done timely and projects managed effectively. Weekly contact with customers to maintain relations and monthly contact with vendors.

ESSENTIAL SKILLS & REQUIREMENTS:

EDUCATION:

Required: High School Diploma or GED Preferred: Associates Degree or Bachelor’s Degree in Information Technology or a related field.

EXPERIENCE:

Prefer 2-3 years of Information Technology experience Telecommunications experience a plus

SKILLS:

Problem solving

Oral Communication