Position Title:

Business Services Consultant

Department:

Marketing & Sales

Status:

Full-time/Exempt

Supervisor Title:

Marketing & Sales Manager

Evaluators:

Marketing & Sales Manager/Chief Operating Officer

Direct Reports:

None

1. 40%

Identify opportunities for new business client acquisition or product and service up-sell for the purpose of maximizing our customer’s business success while increasing our business product/services revenues. Tasks may include recommend and select products for customers based on their individual needs; describe products and explain their potential benefits and uses; communicate with customers in person, by phone, or email to understand their needs; maintain a working knowledge of AcenTek’s various products and services; demonstrate products; find potential customers through networking, cold-calling, and industry research; use data to help customers understand how products can help them achieve their goals; collaborate with other departments; and identify current sales process bottlenecks and inconsistencies and suggest solutions. Monitored by the Marketing & Sales Manager via sales performance reports.

2. 30%

Process customer’s sales needs promptly for the purpose of creating the best experience value to our customers, while maintaining a consistently organized workload. Tasks may include create a timeline; develop quotes; utilize Salesforce software; create service and work orders; submit OTRS tickets; collaborate with internal departments and outside vendors; attend necessary meetings; coordinate with Carriers; complete thorough documentation; prepare service agreements/contracts; verify billing and answer billing questions; respond to customer contacts; collaborate to adjust project if needed; ensure order is processed correctly; document project and billing of project; follow up with customer and maintain relationship with customers. Monitored by the Marketing & Sales Manager via sales performance reports.

3. 30%

Utilize Salesforce and Elation software for project management to maximize the efficiency of scheduled workload. Tasks may include schedule workload via tasks and events; monitor/schedule customer retention visits, manage qualified sales leads; utilize internal sales flow processes related to opportunities; create sales/service follow-ups; and document customer interactions and customer consultations. Monitored by the Marketing and Sales Manager via Salesforce performance reports.

RESPONSIBILITIES:

Utilize Salesforce and Elation software for project management to maximize the efficiency of scheduled workload. Tasks may include schedule workload via tasks and events; monitor/schedule customer retention visits, manage qualified sales leads; utilize internal sales flow processes related to opportunities; create sales/service follow-ups; and document customer interactions and customer consultations. Monitored by the Marketing and Sales Manager via Salesforce performance reports.

LATITUDE:

Most duties are assigned then performer plans and arranges tasks to complete duties. Problem solving is accomplished by performer independently most of the time. Most decisions not effecting other departments can be made independently based on company policy. All purchase requests are referred to supervisor.

IMPACT OF POSITION:

Errors would result in minor clerical expense for correction. Errors may result in moderate monetary effect and have a high probability of resulting in a loss of customers. Errors could cause improper utilization of labor, material, or equipment.

CUSTOMER SERVICE/INTERACTION:

Daily phone, email, and personal contact with customers. Daily phone, email, personal, and some written contact with employees within the company. Daily personal and written contact with all departments to ensure work is done timely. Weekly contact with vendors who visit the company.

ESSENTIAL SKILLS & REQUIREMENTS:

EDUCATION:

Required: High School Diploma or GED Desired:Associates or bachelor’s degree in a related field

EXPERIENCE:

1 or more years’ experience in technology sales/consulting 1 or more years’ experience in broadband/telephony

SKILLS:

Decision Making

Oral & Written Communication